1. What products do you offer?
At Crowninov, we specialize in high-end electronics, including drones, generators, and other cutting-edge technology. Our products are carefully selected to meet the highest standards of quality and innovation.
2. How can I place an order?
You can place an order directly through our website. Simply browse our selection, add your desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.
3. Will I receive the same product that I see in the picture?
We strive to ensure that the products you receive match the images and descriptions on our website. However, due to variations in lighting and screen settings, there may be slight differences in color or appearance. If you have specific concerns, please contact us before making your purchase.
4. Where can I view my sales receipt?
After completing your purchase, you will receive a confirmation email that includes your sales receipt. If you do not see the email, please check your spam or junk folder. If you need to access your receipt later, contact us at admin@crowninov.com for assistance.
5. How can I return an item?
To return an item, please contact us at admin@crowninov.com to initiate the return process. We will provide you with a Return Merchandise Authorization (RMA) number and instructions. Ensure the item is in its original packaging and securely packed. You will be responsible for return shipping costs unless the return is due to our error or a defective product.
6. Will you restock items indicated as “out of stock”?
We regularly review our inventory and may restock items based on demand and supplier availability. To stay updated, you can sign up for notifications or contact us at admin@crowninov.com for information on anticipated restock dates or alternatives.
7. Where can I ship my order?
We offer shipping to both domestic and international addresses. Please ensure your shipping address is complete and accurate. For any updates to your shipping address, contact us promptly at admin@crowninov.com.
8. How long does shipping take?
- Domestic Orders: Typically 3 to 7 business days.
- International Orders: Typically 7 to 21 business days, depending on the destination. Customs processing may affect delivery times.
9. Is shipping free?
Yes, we offer free shipping on all orders, both domestic and international.
10. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to monitor the status of your shipment and estimated delivery date.
11. What should I do if there’s an issue with my delivery?
If you experience any issues such as missing or damaged items, please contact us within 7 days of receiving your order at admin@crowninov.com. We will assist you in resolving the issue.
12. Can I change my shipping address after placing an order?
If you need to update your shipping address, contact us as soon as possible at admin@crowninov.com. We will do our best to accommodate your request before the order is processed.
13. How do I contact customer service?
For any questions or concerns, you can reach our customer service team at:
Crowninov
17 E University Dr
Arlington Heights, IL 60004
USA
Email: admin@crowninov.com
14. Do you offer gift cards?
Currently, we do not offer gift cards. We will update our customers if this option becomes available in the future.
15. Where can I find more information about your products?
For detailed information about our products, visit the product pages on our website or contact us at admin@crowninov.com. Our team is happy to provide additional details and answer any questions you may have.
